icco - institute of call centre operators

Servicing the Call Centre and Operator community

employers staffing issues

The following pages contain information to help call centre employers who employ about 750,000 staff nationwide.

The ICCO provides up-to-date information for the benefit of its members and their employers. If you would like to know more about the ICCO please email us at helpdesk@icco.org.uk

The aims of the ICCO are to:

Introduce a professional standard amongst Call Centre Operators

Provide support for Call Centre Operators in all sectors

Promote public awareness of the Call Centre Industry

Serve the interests of all Call Centre Operators

Establish and maintain high standards of work

Improve the status of Call Centre Operators

Pro-actively inform members of relevant opportunities in their locality.